Leaving Toronto’s Pearson Airport on Friday afternoon, I entered what looked to be a rather quick customs line – about eight snakes around those “form-a-line” ropes before heading to a customs agent. It was moving at a fair pace. When I got to the front, an usher pointed a group … Continue reading
It’s pretty much industry standard that, when we estimate the cost of a web project, we do so based on the amount of time it takes. If you’re a contractor you’ve got an hourly rate or a day rate. If you work in a shop, your company has one … Continue reading
We’ve long been told that we need to be thinking outside the box to avoid getting caught in the traps and problems that typically appear when we plod along through things doing them the same old way and making the same mistakes that we always collectively make. I, your humble … Continue reading
I like it when companies care about their customers. It’s something that, as a customer, I appreciate so much that it let’s me put up with the occasional screw up on their part with a lot more patience than I would typically have. Take, for example, my horrible experience with … Continue reading